Service Department

Our Bernina-trained technician, Patricia James, staffs the
Service Department at Quilt & Sewing Center of
Fredericksburg.  Store co-owner Kiki Keske is the back up
tech, also trained by Bernina.  We try to operate with a one-
week or less turnaround.   

When you bring your machine in for service, please include with
the machine the
  • #1 foot or zigzag foot if not a Bernina
  • the buttonhole foot
  • the 40C foot for 1630, 180,185, 640, 200 and 730
  • the BSR if applicable,
  • bobbin & case,
  • embroidery module,
  • power cord, foot pedal and carrying case.
Also bring your warranty card, and if you are having a problem,
bring a sample.

Sewing machines should be serviced by a trained professional
at least once a year.

Switch to a new needle at least once for every 8 hours of
sewing.

Oil your sewing machine at regular intervals (For Bernina
models 180-200s, every 3 hours; All other models, every 8
hours).
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